One fine day the mobile rang and a booking for two super deluxe rooms were done by the reservation manager cum F&B manager cum FOM of a budget hotel.Suddenly he realize of not asking for any advance but he was sure and marked the name and date in the diary and was again busy in day to day affairs.
Days passed by and the day for when the booking was done arrived at about 5.00 Am a call arrived on the cell phone and the person picked it up the phone .
The ear piece said "Sir we are at the railway station how to come ,where is the taxi ?
Answers hotelier "Shrimaan you can ask an autowala and he will charge Rs 100 .Taxi is not recomendable .
"so we will be at the hotel in half an hour rooms should be ready "instructs the guest.
After half and hour reception area is in action check in formalities are done and room is allotted .Guests settledown and orders for breakfast and start unpacking .All is well !
Suddenly a person from the room comes and says there is a confusion and the hotel is not the same where we were suppose to check in and you even didn't send taxi for the pickup ? Is it the "Rajwara Palace " no sir its not ,replied the hotelboy .And the mess deepens .Guest comes and says we had a booking at RP and there is no booking for us here so you hotel people cheated on us and now we are leaving .The hotelier opened the booking dairy and show the guest the date and his mobile no and instructions for his room which the guest has given at the time of booking .On seeing it the guest requested and said that they had mistakenly arrived at this place whereas they have booked room at a different hotel where they also had a pickup facility and the total amount is also given in advance to the hotel so we have to move there .We mistakenly arrived at your place .
Shall we let him go as it was a mistake ? was it a delibrate attempt and the guest kept both ends open but by mistake he landed up at second option ? was in our mind .........What to do either to charge as the room was booked or let him go ? Please suggest !!!
Days passed by and the day for when the booking was done arrived at about 5.00 Am a call arrived on the cell phone and the person picked it up the phone .
The ear piece said "Sir we are at the railway station how to come ,where is the taxi ?
Answers hotelier "Shrimaan you can ask an autowala and he will charge Rs 100 .Taxi is not recomendable .
"so we will be at the hotel in half an hour rooms should be ready "instructs the guest.
After half and hour reception area is in action check in formalities are done and room is allotted .Guests settledown and orders for breakfast and start unpacking .All is well !
Suddenly a person from the room comes and says there is a confusion and the hotel is not the same where we were suppose to check in and you even didn't send taxi for the pickup ? Is it the "Rajwara Palace " no sir its not ,replied the hotelboy .And the mess deepens .Guest comes and says we had a booking at RP and there is no booking for us here so you hotel people cheated on us and now we are leaving .The hotelier opened the booking dairy and show the guest the date and his mobile no and instructions for his room which the guest has given at the time of booking .On seeing it the guest requested and said that they had mistakenly arrived at this place whereas they have booked room at a different hotel where they also had a pickup facility and the total amount is also given in advance to the hotel so we have to move there .We mistakenly arrived at your place .
Shall we let him go as it was a mistake ? was it a delibrate attempt and the guest kept both ends open but by mistake he landed up at second option ? was in our mind .........What to do either to charge as the room was booked or let him go ? Please suggest !!!
